Customer Support

From our earliest equipment to "state of the art" custom systems, Prater-Sterling's Customer Service Team takes great pride in supporting our thousands of customers through prompt attention to their parts requirements and service needs.

We welcome customers to consult our experienced customer service representatives who will be happy to assist you with any of the following services:

• Parts / Inquiries Quotes
• Field Service
• Parts Orders
• Repair Depot Services
• Spare Parts Lists
• PM Agreements
• Technical Support
• Warranty Information
• Technical Documentation
• Shipping Inquiries
• Parts Order History
• Returns

Prater- Sterling Customer Support
(630) 759-9595

Here is what our customers have said about us…

"We are pleased with the rotary airlock and its performance. It has been in use for almost a month and everything seems to run smoothly."
- PPG Industries

Your organization has been a valuable provider to our business, and we appreciate the support you have given us. We look forward to continuing our relationship."
- MeadWestvaco Corporation

"We are 100% satisfied with Prater-Sterling’s responsiveness to our needs, exceptional delivery time, and overall customer service."
- Mission Foods

"That was the fastest response I ever had, wow! I wish every company we deal with was that fast!"
- PotashCorp

"We appreciate very much the extremely quick response with regards to this project of Sara Lee’s. You guys huddled quickly, had your team in place to run some product on short notice, even issued a quotation in unbelievable record time."
- Sara Lee

"Prater-Sterling’s Customer Service was instrumental in getting us replacement parts."
-Pittsburg Corning Corporation

"As Quality Control, I love your sifters design and ease of cleaning."
- Wicks Pies

"The airlock is installed and running. We had no problems with the installation of this airlock. I hope we get great use of this product, your service was great, and I hope that we will continue to do more business in the future."
- Royal Mouldings

"Your Batching System is GREAT! We had a quick and easy learning curve and the operators love them! Thank you for your diligence on all our requests, including the sometimes seemingly foolish requests. We are 100% satisfied and look forward to another project."
- Panogold Baking Company

"All of the analyses looked excellent. Thank you and thanks to your people for this effort."
- ICL Performance Products LP

"We are very pleased with the time and effort that you all put in on answering our questions and concerns regarding this situation as well as working with us to formulate a solution that would correct the issues. Please accept my sincere thanks for all of your work on this and pass this along to all those involved on this project at Prater-Sterling"
- Abel Manufacturing

"Just wanted you to know that the lump breaker has been running very well. No problems since start up. Thanks for your help."
- Barry Callebaut