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From our earliest equipment to "state of the art" custom systems, Prater-Sterling's Customer Service Team takes great pride in supporting our thousands of customers through prompt attention to their parts requirements and service needs.
We welcome customers to consult our experienced customer service representatives who will be happy to assist you with any of the following services:
- Parts / Inquiries Quotes
- Field Service
- Parts Orders
- Repair Depot Services
- Spare Parts Lists
- PM Agreements
- Technical Support
- Warranty Information
- Technical Documentation
- Shipping Inquiries
- Parts Order History
- Returns
Prater-Sterling Customer Support -- (630) 759-9595
Prater-Sterling Online Support & Tips
 
Here is what our customers have said about us…
"Just an FYI, since we changed the screens back to .5mm from the .4mm we are now running 119lbs of sugar + 4% starch for a total of 123.76 lbs per minute through the mill.
This equates to 7,425.6 lbs per hr of 12x. Amazingly this is being achieved with the motor amps in the 83A to 85A range, vibration and temps are within range also. Based on
this I would say the upgrade to the system was well worth the money, time and effort."
- Dawn Foods
"Thank you very much. I knew you had it in you! I have sent your email to my accounting dept so they know, and I called my customer to let him know. He was very pleased, so thank
you again for going the extra mile. That's Customer Service. Your persistency paid off and made my customer very happy, which in turns makes me happy. Thank you again for your
service and going the extra mile."
- Conveyor Engineering
"Success. I am happy to report that it worked as well for us as we had hoped. We already showed an increase in efficiency. Thank you for your assistance in making this happen."
- Grain Millers Inc.
"Just wanted to drop you a line and thank you and your team in getting the rotor out late Friday. Because of your efforts, we were able to get the rotor installed and running on Saturday. This was very important to us as we have several customers that depend on the product that this grinder helps produce. Thanks again."
- The Solae Company
"Your employee worked with your personnel to expedite the delivery of the valves in less than a week with the New Year holiday sandwiched in between the time of order and delivery. It’s unusual in these times to find a company so willing to help. Prater has restored my view of that. Please pass along my gratitude to Melissa and all those who helped to make the delivery of the valves a possibility. We are set to have the valve(s) installed tomorrow and hope this will solve our problem. I will make sure we keep your company in mind for future purchases!"
- SCE&G/SCANA
"We are pleased with the rotary airlock and its performance. It has been in use for almost a month and everything seems to run smoothly."
- PPG Industries
Your organization has been a valuable provider to our business, and we appreciate the support you have given us. We look forward to continuing our relationship."
- MeadWestvaco Corporation
"We are 100% satisfied with Prater-Sterling’s responsiveness to our needs, exceptional delivery time, and overall customer service."
- Mission Foods
"That was the fastest response I ever had, wow! I wish every company we deal with was that fast!"
- PotashCorp
"We appreciate very much the extremely quick response with regards to this project of Sara Lee’s. You guys huddled quickly, had your team in place to run some product on short notice, even issued a quotation in unbelievable record time."
- Sara Lee
"Prater-Sterling’s Customer Service was instrumental in getting us replacement parts."
-Pittsburg Corning Corporation
"As Quality Control, I love your sifters design and ease of cleaning."
- Wicks Pies
"The airlock is installed and running. We had no problems with the installation of this airlock. I hope we get great use of this product, your service was great, and I hope that we will continue to do more business in the future."
- Royal Mouldings
"Your Batching System is GREAT! We had a quick and easy learning curve and the operators love them! Thank you for your diligence on all our requests, including the sometimes seemingly foolish requests. We are 100% satisfied and look forward to another project."
- Panogold Baking Company
"All of the analyses looked excellent. Thank you and thanks to your people for this effort."
- ICL Performance Products LP
"We are very pleased with the time and effort that you all put in on answering our questions and concerns regarding this situation as well as working with us to formulate a solution that would correct the issues. Please accept my sincere thanks for all of your work on this and pass this along to all those involved on this project at Prater-Sterling"
- Abel Manufacturing
"Just wanted you to know that the lump breaker has been running very well. No problems since start up. Thanks for your help."
- Barry Callebaut
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